TunAI

Privacy Policy

Last updated: April 21, 2026

1. Introduction

Welcome to TunAI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI inference platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Make a purchase or subscription
  • Contact our support team
  • Participate in surveys or promotions

This information may include: name, email address, phone number, billing address, and payment information.

2.2 Usage Data

We automatically collect certain information when you use our platform, including:

  • Device information (IP address, browser type, operating system)
  • Usage statistics (features used, time spent, error logs)
  • AI model interactions (prompts, responses, model selections)
  • Performance metrics and analytics

2.3 Payment Information

When you make a purchase, we collect payment information through our secure payment processor. We do not store your full credit card details on our servers.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send transactional notifications
  • Respond to your comments, questions, and support requests
  • Send you technical notices, updates, and security alerts
  • Monitor and analyze usage trends and preferences
  • Detect, prevent, and address technical issues or fraudulent activity
  • Personalize your experience and deliver relevant content
  • Comply with legal obligations and enforce our Terms of Service

4. AI Model Interactions

When you use our AI models (GPT-4, Claude, Gemini, etc.):

  • Your prompts and conversations are processed through third-party AI providers
  • We may store conversation history to improve service quality and for your reference
  • We do not use your private conversations to train AI models without your explicit consent
  • You can delete your conversation history at any time from your account settings

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We share data with third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
  • AI Providers: Your prompts are sent to AI model providers (OpenAI, Anthropic, Google) to generate responses
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Secure data centers with redundancy and backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal data within 30 days, except for data we are legally required to retain.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing your personal information

To exercise these rights, please contact us at privacy@tunai.tn

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our platform. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.

10. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@tunai.tn